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Gold Key E-Concierge

Seamless planning. Thoughtful details.
Your personal booking agent.

Gold Key E-Concierge is the private guest support service behind Seahorse Lodge. From the moment you book, our team helps coordinate the details of your stay so everything feels easy, organised, and taken care of.

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All experiences, services, and bookings are managed through your secure Guest Portal. Payments are handled online through trusted local banking systems, so you can focus on enjoying your time in Vanuatu without logistics or confusion.

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Whether you would like to arrange airport transfers, book in-house services, secure restaurant reservations, or plan island experiences, Gold Key E-Concierge is your single point of contact before and during your stay.

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Browse our full list of over 70 adventures and experiences to book through our guest portal here >

Concierge desk in a luxury hotel Image by Sajid Ali

Your Time, Protected

 

Your stay is designed around ease. Gold Key E-Concierge manages the planning, bookings, and logistics of your time in Vanuatu so you don’t have to. Experiences, transport, dining, and special requests are arranged through a secure Guest Portal, with one clear point of contact throughout your stay.

 

What this means for your stay

• One secure Guest Portal for bookings, payments, and requests
• Experiences, dining, transport, and services coordinated in one place enabling you and your guests to view your daily Itineraries anywhere, anytime.
• Clear communication with a single point of contact
• No on-arrival admin or payment handling
• Changes and special requests managed for you

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In-House Experiences

Enjoy a range of services delivered directly at Seahorse Lodge, designed to make your stay comfortable and unhurried. These experiences are arranged in advance or during your stay through the Guest Portal and coordinated by our local team.

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Options include:

  • daily housekeeping,

  • laundry services,

  • childcare,

  • stocked arrival groceries,

  • private yoga sessions,

  • massage services,

  • healing therapies,

  • in-house dining,

  • and tailored arrival enhancements

 

Services are provided by trusted local staff who know the property and the rhythm of the lodge.

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Learn more and browse the list of in house experiences here >

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Island Adventures

Vanuatu offers extraordinary natural beauty and cultural experiences, and Gold Key Concierge can help you plan time beyond the lodge with confidence. We assist with bookings and logistics for activities across Efate and surrounding areas.

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Experiences may include:

  • snorkelling and reef tours,

  • cultural village visits,

  • waterfalls,

  • markets,

  • guided island tours,

  • adventure activities,

  • pamper days at the spa,

  • gastronomic experiences,

  • special events,

  • and more.

 

We focus on reputable local operators and experiences that suit your group, timing, and interests.

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Learn more and browse the list of featured island experiences here >

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Food & Dining Experiences

 

From relaxed local favourites to special occasion dining, we help you secure reservations, book your chefs, and plan memorable meals during your stay.

 

Gold Key Concierge can assist with both in-house dining options and restaurant bookings across the island, this includes:

  • private chefs,

  • family meal packs,

  • special celebration dinners,

  • reservations at local restaurants,

  • groceries and meal delivery,

  • cakes for special occasions,

  • and more.

 

Dining plans can be arranged ahead of arrival or during your stay, depending on availability.

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Learn more and browse the list of featured dining options here >

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