Gold Key E-Concierge
Seamless planning. Thoughtful details.
Your personal booking agent.
Gold Key E-Concierge is the private guest support service behind Seahorse Lodge. From the moment you book, our team helps coordinate the details of your stay so everything feels easy, organised, and taken care of.
All experiences, services, and bookings are managed through your secure Guest Portal. Payments are handled online through trusted local banking systems, so you can focus on enjoying your time in Vanuatu without logistics or confusion.
Whether you would like to arrange airport transfers, book in-house services, secure restaurant reservations, or plan island experiences, Gold Key E-Concierge is your single point of contact before and during your stay.
Browse our full list of over 70 adventures and experiences to book through our guest portal here >
Your Time, Protected
Your stay is designed around ease. Gold Key E-Concierge manages the planning, bookings, and logistics of your time in Vanuatu so you don’t have to. Experiences, transport, dining, and special requests are arranged through a secure Guest Portal, with one clear point of contact throughout your stay.
What this means for your stay
• One secure Guest Portal for bookings, payments, and requests
• Experiences, dining, transport, and services coordinated in one place enabling you and your guests to view your daily Itineraries anywhere, anytime.
• Clear communication with a single point of contact
• No on-arrival admin or payment handling
• Changes and special requests managed for you
In-House Experiences
Enjoy a range of services delivered directly at Seahorse Lodge, designed to make your stay comfortable and unhurried. These experiences are arranged in advance or during your stay through the Guest Portal and coordinated by our local team.
Options include:
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daily housekeeping,
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laundry services,
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childcare,
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stocked arrival groceries,
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private yoga sessions,
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massage services,
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healing therapies,
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in-house dining,
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and tailored arrival enhancements
Services are provided by trusted local staff who know the property and the rhythm of the lodge.
Learn more and browse the list of in house experiences here >
Island Adventures
Vanuatu offers extraordinary natural beauty and cultural experiences, and Gold Key Concierge can help you plan time beyond the lodge with confidence. We assist with bookings and logistics for activities across Efate and surrounding areas.
Experiences may include:
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snorkelling and reef tours,
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cultural village visits,
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waterfalls,
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markets,
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guided island tours,
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adventure activities,
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pamper days at the spa,
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gastronomic experiences,
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special events,
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and more.
We focus on reputable local operators and experiences that suit your group, timing, and interests.
Learn more and browse the list of featured island experiences here >
Food & Dining Experiences
From relaxed local favourites to special occasion dining, we help you secure reservations, book your chefs, and plan memorable meals during your stay.
Gold Key Concierge can assist with both in-house dining options and restaurant bookings across the island, this includes:
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private chefs,
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family meal packs,
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special celebration dinners,
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reservations at local restaurants,
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groceries and meal delivery,
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cakes for special occasions,
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and more.
Dining plans can be arranged ahead of arrival or during your stay, depending on availability.
Learn more and browse the list of featured dining options here >
Gold Key Concierge
Experiences, activities, and restaurant bookings are arranged through Gold Key Concierge. From island adventures and cultural experiences to dining reservations and special requests, their local knowledge makes it easy to plan and enjoy your time in Vanuatu without the logistics.
Learn more about your personal concierge services here >
Early / late checkout
Early check-in and late check-out may be available by prior arrangement, subject to availability. These options are offered for an additional fee and can be requested ahead of your stay to help your travel plans run smoothly.
Airport Transfers
We can provide transport to and from the airport for groups of up to 10 people using our private and shared transport partners. We can also facilitate your hire car or private driver for the duration of your stay.
Learn more about transfers on our Getting Here page >
A fully stocked fridge and bar on arrival
Start your holiday the moment you walk in. Choose from our arrival packages, including Basic Groceries, Local Vanuatu Beers, Premix Spirits, or A Selection of Wines. Everything is chilled, packed away and ready for you, so you can settle in, unwind and enjoy your first moments at Seahorse Lodge without lifting a finger.
Book your arrival package in our Guest Portal here >
Family Meal Packs
Don't want to cook any dinner while on holidays? Let us take care of dinner(s). Seahorse Lodge offers five delicious family meal packs, each designed to serve 5 people with ease.
In-House Chef + Melanesian Feast + Kava Making
This is a 2.5hr immersive Melanesian Feast, hosted by an in-house chef. The experience invites you to discover the traditional art of preparing & cooking local produce, while also learning about & tasting the cultural drink of Kava. Gather around a shared table for a vibrant spread featuring tender Vanuatu beef, freshly caught local fish, lap lap, green paw paw salad with peanuts, sautéed snake beans, chou chout, roasted pumpkin, navara salad & creamed sweet potato.
Book your feast in our Guest Portal here >
Book a Table at our Favourite Spot
Looking for a perfect dining venue for everyone? The Beach Bar is only an 8‑minute drive from Seahorse Lodge and offers something for everyone. They're famous for wood‑fired pizzas, & their pub menu has delicious choices to suit every taste. Kids can play on the sandy beach or swim safely while parents unwind in the relaxed beer garden. As the day winds down, sip a cold beer or wine and watch the sky light up over Mele Bay.
Book your table in our Guest Portal here >
Book a Table at Birdies Restaurant
Seahorse Lodge guests enjoy complimentary access to Magic Island Resort’s white sand beach and snorkeling jetty—just a 2-minute walk away. After a swim, dine at Birdies, their onsite restaurant led by a renowned local chef serving seafood, island favourites, and Aussie classics. Open Tuesday to Sunday for breakfast, lunch, and dinner. Private bookings available on request.
Book your table in our Guest Portal here >
Private Yoga Classes
Find your balance in paradise with personalised or group yoga sessions held in the gentle tropical air. Whether you prefer one-on-one guidance or a shared flow with friends, each practice is designed to help you unwind, stretch and settle into island time. Sessions are open-air, restorative and tailored to meet your level of experience.
Book your Yoga session in our Guest Portal here >
Massage Services
Choose from three massage options to suit your stay. Enjoy a relaxing 1-hour full body massage, ideal for easing tension and unwinding after travel. For groups, a 30-minute massage rotation offers a convenient way for everyone to experience a refreshing treatment on the same day. For deeper pampering, the 2-hour indulgence package combines a full body scrub with a full body massage for complete renewal. All sessions are delivered onsite by our trained therapists and can be booked prior to arrival.
Book your Massage session in our Guest Portal here >
Healing Therapies
Enjoy gentle, restorative treatments designed to relax the body and settle the mind. Our sound healing sessions use soothing vibrational instruments to promote harmony and emotional ease, while Reiki offers a soft, energy-based approach that supports stress release, balance, and deep inner calm. These therapies provide a peaceful complement to your stay, helping you unwind and reconnect with yourself.
Book your treatment in our Guest Portal here >
Book a Table at the Friday Night Fire Show
Witness one of the island’s most breathtaking shows—the Ni-Van Fire Show at The Beach Club, every Friday from around 7pm. This heart-stopping performance is a must-see! Make it a full dinner experience and be sure to book before 6.30pm. Performers welcome tip donations after the show, so bring some spare VT to show your appreciation.
Book your table in our Guest Portal here >
Book a Table at the Sunday Circus Show
Book a table to enjoy the wildly funny local circus show at The Beach Bar—just 8 minutes away! Every Sunday from around 7pm, watch daring stunts and beachside antics that promise great entertainment. Performers welcome tip donations after the show, so bring some spare VT to support the fun.
Book your table in our Guest Portal here >
Island Time Hair Braiding
We invite you to embrace the vibrant spirit of Vanuatu with a unique cultural treat: traditional island‑style hair braiding.
Skybridge @ The Summit
Step into a world of rainforest wonder with the Skybridge at The Summit, Mele—a unique lookout adventure offering unforgettable panoramic views.
Learn more about Skybridge here >
Quad Bike Adventure
Embark on an unforgettable journey through Vanuatu’s rugged beauty! Ride the newest fleet of quad bikes along mud tracks, scenic coastlines, and secluded beaches, immersing yourself in the island’s diverse landscapes.
Learn more and book your Quad Bike Adventure here >